Originally, my wife and I had no serious intention of redoing our kitchen. We didn't think we could afford it. We had gone to Home Depot and Lowes just to ask questions but getting a customer representative to assist us proved to be difficult.
We live right off Cass Ave and pass the Better Bilt showroom almost daily. My wife made plans for us to visit there just to ask questions. From the moment we walked in we were treated as the most important people in the store. The representative, Andrea, took the time to explain the entire process. We quickly realized two things. One, Better Bilt Cabinets were of the highest quality. They do one thing and they do it better than any other store. Two, it was within our budget, something we didn't think possible based on what other places quoted us.
Better Bilt Cabinets personnel helped every step of the way to make everything as easy as possible. They alleviated any concerns we had. The cabinets arrived and Andrea was right behind the delivery truck to make sure we received what we ordered and that everything was in good shape.
Paul Carson, contracted by Better Bilt to demo the old kitchen and install the new cabinetry, is a master carpenter and a friendly individual who takes great pride in his work.
Bottom line: we have a beautiful kitchen, didn't spend a fortune for it, and met some great people throughout the process. We can't understand why anyone would go somewhere else for their cabinets and counters.
We learned a very important lesson. There are still businesses out there that take pride in what they do, stand 100% behind their product, and provide first rate customer service. Better Bilt Cabinets is such a business.
George and Mary G.
Just a note to let you know how much I appreciate all your help and expert guidance in helping me with my kitchen and bathroom. It would have never worked out so perfectly without you. I love my new kitchen and bathroom and have you to thank for it. Hope you and your family have a Merry Christmas and a safe and Happy New Year!
I wanted to take a second to thank Lisa and Aldo for our beautiful kitchen. Without a doubt, working with you and your team was the best experience of this whole project. Your attention to detail is impeccable and took all of the guess work out of everything. I don't think there is one element that was over-looked or forgotten in regards to cabinetry and the entire kitchen. You thought of everything and made it so easy for us to make decisions.
We know you put in countless hours and effort into our design and end result. Your internal team and external installers are amazing- I don't know how Larry does it, but his work can't be beat. Please pass along our sincere gratitude to Andrea as well as she was extremely helpful during this process. I have and will continue to recommend Better Bilt to everyone I know. We can't thank you enough!!!
Every aspect of our gorgeous kitchen was designed and installed by the wonderful people at Cabinetry by Better Bilt. Our ideas were met and exceeded. The workmanship was detailed [and] installed to perfection. Two years later and it is as beautiful as the day of completion. This company far exceeded our expectations. Just can’t say enough about the people and the beautiful kitchen that they made for us.
–Clinton Township Homeowner
We were looking to do a complete main bath remodel/replacement and started browsing at our local big box stores for ideas of pricing and cabinet styles. The couple cabinet estimates we received were a good starting point but we realized we needed to shop around. We really didn't know what we wanted for our overall look. I started searching Houzz.com for ideas that would work in our space.
A friend/co-worker stopped in at Better Bilt to look around and get sample ideas for me. She had used them years prior and recommended their company to friends since then. She took a few pictures, texted them to me and told me they're open late! We got there and were very impressed with their showroom models, but figured something similar definitely wasn't in our budget.
I asked to see their least expensive cabinet door (as a starting point for pricing). The colors/styles of were pretty limited, which is why the cost would be less. I left my sketch of our proposed layout and asked for pricing. We returned the following week and met with Andrea, a consultant & designer. She showed us the design based on my sketch and what the cost would be. We decided that we would like some more options for cabinet sizes/colors. She showed us a few options that would be in the price range we were comfortable with and it offered a bigger variety of not only sizes but styles too. From there, we decided we weren't crazy about the design we thought we wanted. We don't have much storage space in our home so we wanted to get the most storage that we could while still having a fully functional and attractive bathroom to enjoy for years to come. We decided that we wanted to have a tall tower on each end of our counter top (overall counter top length is about 8-1/2 feet). Andrea understood what we were trying to accomplish in a main bath for a family of 4 to use. She was wonderful at making suggestions of what we could do.
We came up with a design, cabinet and color that we loved (and they come standard with soft close doors & drawers - bonus)! She then came over and took the necessary measurements in our bathroom so that she could finalize the design with the proper sizes to fit our space. We went with the standard base cabinet height of 34-1/2" rather than the vanity cabinet height just to have the additional space. We finalized our cabinet purchase, put our deposit down for her to order them and she said to get busy getting the bathroom ready. My husband was doing the demolition, plumbing, electrical and tub/cabinet installation. We hired out for the drywall and tile separately. The bathroom was ready and painted with a few days to spare for the cabinets to arrive.
Andrea was at our house when the cabinets were delivered to make sure that everything we ordered was there. During the installation, we discovered that the 2 sink base cabinets had a single door below the tilt-out rather than the double doors we ordered. I called Andrea to let her know, she acknowledged that it was an oversight on her part and promptly ordered the replacement doors. That didn't slow down installation since we just had to switch out the doors, not the cabinet. My husband decided that he liked the look of the single door better, and I'm thinking Andrea somehow knew that would be a better, cleaner look next to the drawer base cabinets! 😉
I never imagined I would love our new bathroom as much as I do! It's so shiny and new. It actually doesn't feel like a chore to clean like the old, pink, dated one did - I dreaded it!
We were extremely impressed with the customer service provided to us by Better Bilt and truly appreciate Andrea as she was very patient and helpful while we muddled through this process for our first time. I have driven past Better Bilt for many years never thinking I'd ever actually end up using them one day - I'm so glad we did! I will always recommend Better Bilt to family & friends!
SIDE NOTE: The cabinets portion of the project was $3,500. The approximate project cost was $11,500. This includes everything from start to finish (i.e. cabinets, soaker tub, toilet, quartz counter top, tile, drywall, fixtures, plumbing, etc.)
–Anne H, Homeowner
My Husband and I couldn't be any happier with our kitchen! This company was so professional. Our cupboards turned out great. Everything was on time and they were installed in three days. We would recommend them to anyone. Their installers were perfectionists with their work and always on time!! We are so thrilled!
When I originally walked in and met with you, I intended on doing a very basic kitchen. Everything you guys designed is first class and beautiful. My wife and I are extremely happy with the work and I’m so happy I made the decision to upgrade. I want to really say thank you and I appreciate all the extra effort you put towards making this project a success. I’m so glad I hired quality people like you to run this project.
Thanks so much Lisa for helping me put together a beautiful kitchen. It was a pleasure working with you and all your crew members who were pleasant and friendly and did a great job. I hope it all lasts 50 years like the old kitchen! Take care and God be with you and all your endeavors.
Thank you so much for our lovely bathroom! Your attention to detail paid off. We love our new "spa"! Have a wonderful Thanksgiving!
-Gary & Dianne, Homeowner
Thank you doesn't say it all, but at least it starts to let you know how very much your kindness touched our hearts. We Love our kitchen!
-Dan & Deb, Homeowner